Sometimes where it says 'another user' it has the name of someone that didn't open the file or it has no name at all. In cases where the wrong user name is displayed in the file lock dialog If you are seeing issues where the wrong user name is showing up, there is a known bug on that and a fix: “Show pop-up description for folder and desktop items” and clear the checkbox and then click OK. In the box that opens up, click on the View tab. On a Windows menu, click on Tools > Folder Options. At the top left click Organize > LayoutĤ. In a Windows Explorer window, do the following:ģ. We are currently investigating this further and will post more information as it is The problem here may have something to do with the Windows Explorer in Windows 7.
This is a problem that has been reported to affect Windows 7 clients only, not Windows XP. If you are seeing problems where the file is locked when double clicking from Windows Explorer, but the files open up correctly when opened in Excel or Word, do the following: Turn off the Preview Pane, Details Pane and pop ups that show information about file and desktop items There is a public blog on file locking issues ( ).
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